Warranty, Returns & Refund Policy

At Power and Compressions, we engineer our products for performance and stand behind them with industry-leading warranty terms, straightforward 30-day returns, and dedicated local Australian support.

Australian Consumer Law Guarantee: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2-Year Replacement Warranty (Transformers & Equipment)

All PAC step-down transformers and isolation transformers supplied by Power & Compression Socks Pty Ltd include our comprehensive 2-Year Replacement Warranty from the date of purchase.

• Coverage: Covers internal component defects, manufacturing faults, transformer core issues, and switch/receptacle failures occurring under normal domestic or commercial operating conditions.
• Rapid Replacement: If a warrantable fault occurs, we promptly replace the unit once verified, rather than leaving you without power through months of repair delays.
• Exclusions: Does not cover damage resulting from blatant overload (exceeding maximum rated wattage capacity), deliberate misuse, unauthorized internal modifications, water ingress, or external electrical surges/lightning strikes.

30-Day Returns & Change of Mind

We want you to be fully satisfied with your purchase. If you ordered the incorrect model or change your mind, we accept returns within 30 days of receipt subject to the following criteria:

1. Items must be unused, in clean saleable condition, and packaged securely.
2. All original packaging, cables, instruction manuals, and adapters must be included.
3. Return shipping for change-of-mind items is the responsibility of the customer. We strongly recommend using a tracked postal service (such as Australia Post with tracking).

Hygiene Exclusion: Due to Australian health and safety regulations, therapeutic compression stockings, socks, and intimate garments cannot be returned once original protective seals/packaging have been opened, unless deemed faulty under consumer law.

Transit Damage & Dead-On-Arrival (DOA)

All units are packed securely for domestic transport. In the rare event that an item is damaged in transit or faulty on arrival:

• Please contact our support team at [email protected] within 48 hours of delivery.
• Provide your order number along with clear photos of the shipping carton and the unit.
• We will immediately arrange a prepaid return and dispatch a replacement unit free of charge.

Order Cancellations

Because we prioritize fast dispatch, orders placed before 2:00 PM ACDT are processed and transferred to couriers the same day. If you need to modify or cancel an order, please call us immediately at 0481 824 219. Once freight has departed our facility, orders must proceed through our standard 30-day return procedure.

How to Lodge a Return or Warranty Claim

Follow these 3 simple steps to ensure fast processing:

1. Contact Us: Email [email protected] with your Order ID, product details, and the reason for return.
2. Receive Return Authorisation: Our team will confirm the return details and provide a Return Authorisation (RA) reference number.
3. Ship Securely: Pack the product safely to prevent transit impact, write your RA number clearly on the outer carton, and send it to our postal facility.

Authorized Returns & Warranty Contact